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Relationship Support Officer Apprenticeship - London - 2020

International Subsidiary Banking (ISB) is the Division’s international proposition which aims to provide banking coverage to the subsidiaries of CMB customers within the Large Corporate and Mid - Corporate segments. The ISB strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers. The ISB business is a significant contributor of revenue to CMB and consists of a network of dedicated bankers across more than 50 countries worldwide managing over 35,000 subsidiary client relationships.


 The role of the Relationship Support Officer is to work closely with the Relationship Directors, whilst supporting the bank’s long-term strategy to lead business by establishing and maintaining long term relationships with our clients, treating customers fairly, identifying and delivering solutions to meet their needs, whilst providing excellent customer service.


What is attractive about this role is the diverse and varied duties you would undertake on a day to day basis. Working closely with the Relationship Directors you will gain extensive knowledge of the Corporate Banking structure. The Relationship Support Officer role offers fantastic career progression opportunities within Commercial Banking with a natural progression path into many roles to give you a long and rewarding career


The tasks for this role will include some or all of the following:

  • Focus on supporting RM's with building sustainable growth through relationships, and delivering fair customer outcomes, while leveraging our network
  • Credit administration, co-ordination of documentation, credit applications or renewals and managing post-credit approval processes

  • Act as the primary escalation point for Credit Services

  • Responsible for supporting the RMs in identifying product and service opportunities with both potential and existing clients, carrying out customer research, financial and credit analysis and helping the RM prepare for customer meetings

  • Oversight of credit, origination of credit proposals and pro-active management of credit risk of existing relationships

  • Responsible for credit and operational risk oversight for the given market

  • Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk

  • Protecting the reputation and integrity of HSBC by ensuring you are compliant with applicable laws and regulations as well as internal policies

  • Outwardly demonstrates HSBC UK principles of treating customers fairly


 Learning, Development & Support

Designed to help you build on your talents and gain new skills, the Apprenticeship programme comprises three components:

  • A competency-based qualification that is recognised nationally which you'll gain from undertaking your day-to-day job.
  • Level 3 Senior Financial Services Customer Advisor Apprenticeship which is a nationally recognised and will include Certificate in Business Banking & Conduct from LIBF.
  • Employee Rights and Responsibilities


In addition to on-the-job training, you will have access to the wider learning and development curriculum offered at HSBC, including HSBC University, as well as opportunities to join our Employee Network Groups and participate in sustainability activities.



 The successful candidate for this role must have:

  • Minimum 5 GCSEs (or equivalent) including English and Mathematics at Grade C or above   

Candidates with international qualifications, please apply for an equivalency certificate from Naric before completing your application. 

Submitted applications without an equivalency certificate risk automatic rejection or significant delays in application processing


Skills and qualities

  • Clear communication skills, both written and verbal
  • A desire to learn and work at pace with changing priorities
  • Being highly proactive and effectively managing your own time
  • Being an effective networker with the ability to maintain positive working relationships
  • Experience of the work place through volunteering or work experience


Onboarding period – 6 months

Please note – Candidates who have previously completed a degree in financial services or level 3 financial services apprenticeship would not be eligible for this role. Please continue to our careers page to see what alternative opportunities we have available.

Successful applicants must enrol and complete the Apprenticeship Programme in full.

Relationship Support Officer Apprenticeship - London - 2020

London, UK

Published on 17 Jun 2020