Sales Administrator Apprentice - Cumbernauld (G68) - 0821

QA Apprenticeships

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • IT
  • Glasgow remove

Job specification:


  • Be available to receive incoming calls within 4 rings.
  • Respond to email correspondence within 24 hours.
  • Process orders accurately to achieve the highest levels of customer service and minimise errors.
  • Open accounts accurately and process credit card payments through Cybersource.
  • Produce quotations as required within 48 hours of request and endeavour to enhance spend.
  • Update system consistently and accurately with all relevant information.
  • Maximise all opportunities from incoming and outgoing calls to identify future business potential and generate leads when appropriate.
  • Utilise all marketing literature with the primary objective of winning business.
  • Identify where we are able to switch customers to our exclusive brand ( EB)of equipment.
  • Always propose alternative products to avoid back orders.
  • Ensure all customer issues are recorded correctly and progressed to a satisfactory conclusion.
  • Arrange customer returns and monitor until closed.
  • Generate credit notes/ credit requests and replacement orders as required.
  • Maximise live chat in line with company rota.
  • Manage the communication of back orders to customers.
  • Maximise profit margin on all sales/margin management.
  • Strictly adhere to all procedures set out in the Sales Desk Quality Manual.
  • Support Sales desk whenever additional resource is required.


  • Excellent verbal and written communication skills
  • Organised and able to prioritise own workload
  • Experience with Microsoft packages or Sage systems would be beneficial however full training will be given
  • Team Player
  • Good time keeping

Qualifications required

You must have at least 5 standards ( Level 1 - 3)OR 5 National Level 5 grades, both qualifications must include Maths and English.


Reimbursement of travel expenses expect taxis

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