Sales Adviser Training Programme with Capita Workforme and House of Fraser, London


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  • Traineeships
  • Employment & Training
  • Work Experience/Interns
  • Level 1
  • Retail

Do you have a passion for providing the best customer service? Do you want a career in retail fashion?  Capita Worksforme are working in partnership with Retail Trust and House of Fraser offering an exciting training programme working towards a Sales Adviser position at House of Fraser London.  This valuable training programme is a Sector-Based Work Academy and includes:

  • Three weeks' classroom training focused on the needs of House of Fraser
  • Work experience placement with House of Fraser on which we will give you coaching and further learning support
  • Guaranteed job interview with House of Fraser from which we will give you feedback
  • Access to further online training for a further six months

Sales Adviser responsibilities:

The key responsibilities of the Sales Adviser are to:

  • Provide a VIP customer experience through being passionate about the product and creating a desire to buy
  • Promote and sell all House Brand Lines at every opportunity, fully utilising Multi Channel services
  • Consistently achieve sales and store card targets
  • Work effectively with all team members and Brand Partners to achieve service excellence.
  • Introduce customers to, and demonstrates enthusiasm for, all multi-channel services, and is confident in selling the features and benefits of multi-channel services to support store target achievement.
  • Maintain sophisticated retail and visual standards to capture customers’ imagination and promote sales opportunities.
  • Resolve complaints or queries effectively face to face or on the telephone to nurture the customer relationship and maintain loyalty.
  • Ensure product availability and protection by maintaining replenishment levels, and achieving excellent stockroom and back of house standards.
  • Utilise POS systems and processes to enhance the customer experience to Company guidelines.
  • Plan to achieve targets and objectives which deliver profitable outcomes
  • Improve the quality of service we deliver to all our customers, external, internal and business partners

Key Behaviours

  • Willing to take the initiative and consistently does more than is required.
  • Respects individual’s views and positively contributes to a learning environment in which individuals are supported and encouraged to excel
  • Continually asks what more could it be and inspires others to do likewise
  • Behaves with integrity always, realising everyone’s potential to get the best possible result and live the values

Am I eligible?

To be eligible for this Sector-Based Work Academy, you must be:

  • Aged 19 years and over
  • Unemployed and claiming state benefits
  • Looking for employment
  • Actively looking for the right opportunity

Application closed

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