Sales Support Training Programme with Capita Workforme and House of Fraser, London


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  • Traineeships
  • Employment & Training
  • Work Experience/Interns
  • Level 1
  • Retail

Do you have a passion for providing the best customer service? Do you want a career in retail fashion?  Capita Worksforme are working in partnership with Retail Trust and House of Fraser offering an exciting training programme working towards a Sales Support position at House of Fraser London.  This valuable training programme is a Sector-Based Work Academy and includes:

  • Three weeks' classroom training focused on the needs of House of Fraser
  • Work experience placement with House of Fraser on which we will give you coaching and further learning support
  • Guaranteed job interview with House of Fraser from which we will give you feedback
  • Access to further online training for a further six months

Sales Support responsibilities:

The key responsibilities of the Sales Adviser are to:

  • Maintain a customer focus by always putting the customer first and treating every customer like a VIP.
  • Build a rapport with internal and external customers
  • Exploit all opportunities to maximise profitability and minimise loss, to meet all agreed deadlines and comply with policies and procedures
  • Support and communicate with line managers, operational/financial areas of the business to establish best working practices
  • Maintain stockroom standards and actively promotes a safe working environment in accordance with Health and Safety regulations and to minimise stock damage
  • Work effectively with all team members of the store and helps store with induction and training
  • Ensure all products are delivered to the correct departments and merchandise is receipted, dispatched and replenished in line with company requirements

Key Behaviours

  • Plans to achieve targets and objectives which deliver profitable outcomes.
  • Improves the quality of service we deliver to all our customers, external, internal and business partners.
  • Takes the initiative and consistently does more than is required.
  • Respects individuals’ views and positively contributes to a learning environment in which individuals are supported and encouraged to excel.
  • Asks what more could it be and inspires others to do likewise.
  • Behaves with integrity, realising everyone’s potential to get the best possible result and live the values.

Am I eligible?

To be eligible for this Sector-Based Work Academy, you must be:

  • Aged 19 years and over
  • Unemployed and claiming state benefits
  • Looking for employment
  • Actively looking for the right opportunity

Application closed

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