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Service Desk Analyst Apprentice - EDINBURGH (EH1) - 7910

We are looking for an enthusiastic, driven individual to enter the challenging world of IT support. The role would suit someone who is keen to learn all elements of the support role and has a focus on delivering a great service to our internal customers. Enthusiasm, willingness to learn and adaptability will help ensure a great start in the world of IT. Does this sound like you?The apprenticeship programme will provide a combination classroom based and on the job training to allow you to achieve SVQ Information Technology and Telecommunications at SCQF Level 6. Additionally, you will also receive training on our internal systems and our business which give you even more valuable experience that will boost your development as a Service Desk Analyst. Start date for this role is 21st August.Answering calls on the Service Desk with the aim of fixing the problemResolve technical problems through providing support via the Service DeskGet involved in installing, configuring and documenting lots of systems and softwareMonitor service calls to ensure a high standard of service to Baillie Gifford staffResponsible for daily checks on our key IT services and taking appropriate action if they aren’t working You’ll be in issuing and maintaining laptops, mobile phones along with their accessories as well as all sorts of IT equipmentYou’ll be involved in the process of new staff set up, giving them systems overview, helping with changes and removing leavers You’ll help maintain audio visual kit and help colleagues with video conferencingYou’ll also provide support for lots of systems needed by all the areas of the businessOver time you’ll be able to develop fixes for a whole range of IT problemsRequired Skills:Do you enjoy solving problems?Having a passion for technology is really importantDo you know about Microsoft applications, like Word & Excel?Do you like working as part as a teamAre you curious to learn and know more about how technology supports our business?Are you interested in your customers?Can you explain technical things clearly to non-technical people?Not afraid to ask for helpAdditional Information:37.5 hours Monday to Friday£18,000£500 sign-on bonus to help you get ready for working life Annual bonus 34 days holiday Market-leading pension Life assurance Discounted healthcareImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

Service Desk Analyst Apprentice - EDINBURGH (EH1) - 7910

Edinburgh
Apprenticeships, Advanced Apprenticeship

Published on 23 Jul 2019