Service Desk Apprentice

QA

Apply From: 7th of June 2019
Application Deadline:
Salary: £11090.00 per year
Start Date: 7th of June 2019

Employer description: 


This is a leading Fashion Retail college based in Central London. 


Job overview: 


We are currently seeking an ambitious individual with a passion for technology to complete an IT Service Desk Apprenticeship. 


As a Service Desk Apprentice, you will work alongside the IT department to deliver valuable technical services to staff and students alike. 


Key responsibilities:



  • Performing and completing preventative checklists
  • Be first port of call for enquiries
  • Resolving 1st line issues i.e. printer problems, password resetting
  • Assisting with room setups for meeting and functions
  • Aid students with software queries (Office, Adobe, etc.) 

What qualities and skills are we looking for?



  • Good customer service skills
  • Dependable
  • Dedicated
  • Communication skills
  • Enthusiasm for IT
  • Team player
  • Have a confident approach 

Desired qualifications: 


3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 


Salary: 


£11,090 per annum. 


Working week:


Two shift patterns: 


Monday to Thursday -- 9.00am - 5.30pm or 10.30am - 7.00pm, 


Friday -- 9.00am - 5.00pm 


Future prospects: 


92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 


Important Information:


QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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