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Service Desk Apprentice

Employer description: 

This is a leading Fashion Retail college based in Central London. 

Job overview: 

We are currently seeking an ambitious individual with a passion for technology to complete an IT Service Desk Apprenticeship. 

As a Service Desk Apprentice, you will work alongside the IT department to deliver valuable technical services to staff and students alike. 

Key responsibilities:

  • Performing and completing preventative checklists
  • Be first port of call for enquiries
  • Resolving 1st line issues i.e. printer problems, password resetting
  • Assisting with room setups for meeting and functions
  • Aid students with software queries (Office, Adobe, etc.) 

What qualities and skills are we looking for?

  • Good customer service skills
  • Dependable
  • Dedicated
  • Communication skills
  • Enthusiasm for IT
  • Team player
  • Have a confident approach 

Desired qualifications: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 


£11,090 per annum. 

Working week:

Two shift patterns: 

Monday to Thursday -- 9.00am - 5.30pm or 10.30am - 7.00pm, 

Friday -- 9.00am - 5.00pm 

Future prospects: 

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Service Desk Apprentice

London, UK
Advanced Apprenticeship

Published on 1 Jun 2020