Support Analyst Apprentice - Newbury (RG14) - 3417

QA Apprenticeships

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • Business & Admin
  • IT
  • Newbury remove


Employer Description:

At this company, we provide a wide range of IT and Connectivity solutions for our customers and business partners. We offer straightforward and practical services, cutting through the jargon and implementing the solutions that our customers really need - leaving them free to focus on running their business more profitably.

Research and learning never stops at our company and we are constantly looking at ways to improve the design of the network to deliver more cost-effective and scalable solutions for our clients in the future.

An award winning, Ofsted outstanding apprenticeship from QA - 94% go onto full-time jobs.

Job specification:

A vacancy has arisen for a Support Technician to join the team providing outstanding customer service to our clients.We are a growing ISP based in Newbury, Berkshire. The apprentice will work alongside the Systems Administrator to proactively work on the network and resolve client issues as and when they arise logging all work in the helpdesk ticketing system. The apprentice will also be involved in configuring new hardware prior to sending it to our customers.

The Apprenticeship role will include:

We are looking for a bright, intelligent person who is very willing to learn and try new ideas.The ideal candidate will be happy communicating at all levels and will be confident speaking to other `techies'and lay people alike.

A successful candidate who demonstrates aptitude and loyalty can look forward to a long and rewarding career with 100 Percent IT.It is anticipated that once qualified, the apprentice will be promoted to Support Technician and will take more responsibility for resolving customer issues and managing the company's network.This company is committed to developing all of its employees and should the apprentice be successful and remain with our training will continue long after the scheme finishes with the opportunity to gain further nationally recognised qualifications.

Skills required:

We require Ambitious, hardworking, think out of the box individuals who are customer focused and willing to learn. We can offer strong career progression.

This is a great apprenticeship opportunity to join a very successful local company and have a career in IT.Qualifications required:

England - ideally 5 GCSE Grades ( C and above)or equivalent, including Maths and English.

Training to be provided:

England - Systems &Networking Level 3 Apprenticeship - | 3 modules in Microsoft Technical Associate | City and Guilds certificate in IT Systems and Principles | City and Guilds Level 3 Diploma in IT Professional Competence

Apprenticeship duration:

12-14 months

Working week:

37.5 hours ( Monday - Friday, 9 - 5: 30)

About QA apprenticeships:

QA Apprenticeships is an Ofsted Outstanding provider of IT apprenticeships. 94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Multi-award winning - Apprenticeship Programme of the Year 2012, 2013 &2014, Microsoft UK Partner of the Year 2013 Special Commendation - and the first IT apprenticeships business rated Ofsted Outstanding in all areas.

Future prospects:

94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship.Additionally may be opportunities to undertake further learning such as Higher apprenticeships.It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.

For more information about QA Apprenticeships, please visit our website. Note:This advert may close early if a suitable candidate is found before the advertised close date is reached.

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