Support Engineer Apprentice - Oxford (OX2) - 3750

QA Apprenticeships

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • IT
  • Oxford remove


Employer Description

This is a leading edge IT service provider based in Oxford, with clients based around the country.

Job specification:

Job Description

You' ll be working with a close-knit team and interacting with a varied client base. No two days are the same and you' ll build close relationships with key clients as you progress.



Role/Responsibilities

  • Be the initial point of contact for client queries, via telephone and email
  • Maintain and take ownership of regular day-today tasks, as well as ongoing tickets
  • Research and identify solutions to software and hardware issues
  • Installing and Configuring hardware and Software for clients
  • You will work alongside experienced team members who will provide guidance and training on the job as required
We work with a diverse client base, which will be rewarding in terms of technical experience and client relations
  • You will accompany said team members on site visits when required and will be able to assist with hardware installations and maintenance


Desired Requirements/Qualities:
  • Enthusiasm for understanding how IT works
  • An interest in providing a good client experience
  • Ability to follow tasks through to completion
  • Attention to detail
  • Lateral thinker
  • Inquisitive
  • Passionate


Desired Qualifications

3 x GCSE ( or equivalent)at grades A-C in any subject plus GCSE English and Maths ( or equivalents)at grade D or above



Working Week

Monday to Friday, 9am-5.30pm, 37.5hrs p/w



Benefits
  • GBP 25/week increase on completion of certifications
  • Full UK driver license and access to car is desirable
  • Possibility to move to a full-time role


Important Information

QA' s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

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