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Tech Support Apprentice

Employer description: 

Cube Technology are an award winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. Based in the West End of London and Harrow, Middlesex, we have grown steadily since forming in 2001 fuelled by our commitment to innovation and exceptional customer service. Our ethos is to make IT simple for our customers, replacing the burden of high contact IT services with intelligently designed solutions that span from migrations, consultancy, design and deployment all the way through to live support from our UK based call centre. Our vision is to be the most trusted and respected managed IT services provider. 

Job overview: 

We are looking for an additional member to join our growing helpdesk team. 

This is an excellent opportunity for someone to join a small friendly company to further their career in IT and gain a better understanding of supporting IT in businesses. This role will be predominantly office based, remotely talking and supporting end users’ computers. 

Main responsibilities: Your role in the business will be to:

Assist working on cloud services such as:

  • Office365
  • Azure AD
  • Amazon AWS

You will also work on desktop related issues reported by our clients, this will include: 

  • Making telephone calls
  • Sending emails
  • Troubleshooting general end user problems

Other duties include:

  • The role will be quite varied, working with clients from multiple business sectors, with various operating systems and ages of computers.
  • From time to time, there may be a requirement to assist with installations and cabling and visits to client sites. 

Desired skills and personal qualities: 

  • Have a good telephone manor 
  • Enjoy working with computers 
  • Enthusiastic and professional attitude 

Desired qualifications: 

5 grade A*-C GCSE’s, including Maths and English. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Tech Support Apprentice

Harrow, UK
Full Time

Published on 3 Jul 2020