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Technical Support Technician (Electronics) Apprentice Level 3

You’ll be joining CP Electronics (Legrand) and undertaking an apprenticeship in a rewarding and challenging role using the latest Technology and Equipment for electronic equipment. You will be;

  • Dealing with a variety of enquiries via email, telephone, fax and delivering technical support to all our customers and business partners 
  • Setting up, testing equipment, and providing reports on issues 
  • Working with the product managers to test new software and products 
  • Working closely with the R&D department to raise any issues and resolve customer queries  
  • Working with the R&D and product manager to strict deadlines when providing customer resolutions 

Plus you will learn at college;

  • produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out
  • present the technical documentation in the required format ensure that codes, symbols and other references used in the technical documentation follows agreed uk/international conventions
  • save and store technical documentation in the correct format, location in accordance with organisational and/or customer requirements make any changes/amendments to the technical documentation using agreed quality assurance control procedures
  • develop effective business and/or customer relationships provide technical advice and guidance to others
  • understand the procedure to be used for making changes to issued documentation
  • understand where and how to source other areas of technical expertise/information to help solve technical problems
  • understand the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes
  • contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures

This list is not exhaustive

Technical Support Technician (Electronics) Apprentice Level 3

London, UK

Published on 1 Jun 2021

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