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Technical Support – Voice Infrastructure

Technical Support – Voice Infrastructure
Duration: 3 years
Level: Higher
Location: Adastral Park

Do you want to make a real difference to peoples’ lives?  To help shape the way people live and communicate with each other both now and in the future?  To learn new skills on the job, gain professional qualifications and build yourself the perfect career?  Then you’re looking in the right place as the apprenticeship opportunities at BT could help you do just that.

Job Profile

As a higher apprentice, you will support the deployment of a test environment.  This will involve the planning and the carrying out of test activities of our voice network.  You will also support/manage the deployment of aspects for the voice platforms, making timely decisions, maintaining control of technical activities to make sure progress is maintained against a committed plan.

As part of the role you need to make sure voice services are delivered on time and within budget.  You will make sure the desired output are fit for purpose and help us deliver the required level of service for our customers, right first time.

Entry Requirements

5 GCSEs A to C Grade (including English and Maths).

2 A-Levels A to C

Technical Knowledge and Competencies

  • Ability to understand technology and technical processes.
  • PC Literate.
  • Attention to detail.
  • Understand how teams work effectively to deliver results.
  • Numerical, written and analytical skills.


Professional, interpersonal and business Skills

  • Communicate effectively and work both independently and as part of a team
  • Apply strong interpersonal skills when dealing with colleagues, customers and clients
  • Flexible attitude with an ability to embrace change
  • Ability to perform under pressure
  • A commitment to quality and a thorough approach to work
  • Logical thinking and creative approach to problem solving
  • Act at all times in line with BT values
  • Self-motivated with an aptitude to succeed

Technical Support – Voice Infrastructure

Apprenticeships, Higher Apprenticeship

Published on 23 Jul 2019