Skip to main content

Technology Support Assistant - Modern Apprentice - Edinburgh (EH8)- 9980

To maintain our reputation as one of the world's leading universities, we recruit the best people to a variety of support, professional and academic roles each year. We offer an exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent, develop and reward success and integrate professional and personal career goals, as well as give your career the benefit of a great and distinguished reputation.

In addition, our employees benefit from a competitive reward package and a wide range of staff benefits.The I.T. section of Holyrood Digital Services provides technical support for all I.T. and Audio/Visual equipment used by the two Schools based on the Holyrood Campus.We are a proactive and reactive team, developing services for the Schools as well as providing advice and responding to faults and issues.The successful applicant will join a small, friendly, team of IT professionals.You will be providing support to staff and students in both Schools based on the Holyrood campus via electronic means (email, remote control) as well as over the phone and in person.

Key Responsibilities:

No two days will be the same .One day you can be commissioning and deploying laptops to new members of staff, another you could be organising the ecologically friendly disposal of old equipment.You may need to help soothe the nerves of a stressed academic while we are fixing a fault on the display equipment in a lecture theatre, followed by helping us determine the specifications for new audio/visual equipment in a dance studio or gym.

Customer services skills

I.T and A.V hardware fault diagnosis and repair techniques

 Use of standard software packages and diagnosis of problems

Industry standard support techniques for IT services (ITIL), and managing incidents through a call logging system

 Developing I.T and A.V services in a diverse environment

Use SharePoint as the web-based collaborative platform favoured by the University

24 Month Contract

Required Skills:

We are looking for someone who is enthusiastic and flexible, and able to adapt their approach depending upon circumstances

Working understanding of computer operating systems and standard software packages (Microsoft Windows & Apple Macintosh)

willingness to participate in a Modern Apprentice programme

Able to work as part of a team and complete tasks with general levels of supervision

Able to communicate with others

Have the ability to know when to ask for assistance/guidance

good sense of humour


Additional Information:

Monday - Friday 9.00am until 5.00pm

GBP 17,046 per annum

Working for a supportive employer for apprenticeships and youth employment and a brilliant opportunity to gain an insightful look at how Digital Services go within the University Environment Future Career Progression:

A great oppurtunity to get a foot on the ladder of the Tech industry.

Important Information

QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

Technology Support Assistant - Modern Apprentice - Edinburgh (EH8)- 9980

Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020