Telecommunications Support Apprentice


Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • Customer Service
  • Telecommunications
  • Manchester remove

Fixed Term; 24 Months

Start Date; September 2019

Salary; £14,000


About the Role

The role of Telecommunications Support Apprentice, to start in September 2019, will encompass a range of key customer service activities, providing support to our customers & clients. You will work towards acting as the main customer contact point for a range of query types.

During your 24-month Apprenticeship you’ll undertake the level 3 Unified Communications Technician standard and work across a range of both fault support and provisioning teams within Gamma to gain a wide range of experience and business understanding within the Telecoms industry.

As a Telecommunications Support Apprentice you’ll play a key part in a fast-paced, proactive business function that is key to our success.

  • You will be part of a team of apprentices and spend your time acting as a first line of technical telecoms customer support for our customers & clients.
  • You will, over time, be able to deliver technical support to resolve customer faults over a range of our products, remotely with our customers & clients.
  • You will, over time, be able to advise on provisioning and supply matters with our customers & clients.


About You

  • You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
  • You will thrive in an environment where you are trusted to be work smart and work hard without micro management.
  • You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
  • You will have excellent IT Skills alongside a passion for all things tech.
  • You’ll have a strong academic track record, with a passion to learn and develop further.

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