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Tier 1 Systems Support Engineer Apprentice

Employer description:

Marshall Info Tech is a Managed IT Support Services company based in Kennington Park area, supporting all industry sectors in the Greater London area.

Main responsibilities:

  • Troubleshoot and resolve hardware, connection, IP Phones, printer and software issues reported
  • Troubleshoot and resolve all problems encountered with hardware and software.
  • Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  • Preparation of new equipment for customers including OS installations and system building
  • Complete special projects as requested
  • Supporting  both Mac + Windows environments

Desirable skills:

  • Customer focused
  • Excellent troubleshooting skills
  • Good communication skills both written and oral
  • Self-motivated with a passion for IT
  • Have the drive to constantly expand your skills
  • Be able to multitask under pressure
  • Enjoys a challenge

Personal qualities:

  • Self-motivated
  • IT Hobbyist

Desired qualifications:

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)

Working week: 

Monday to Friday, 9am-5:30pm -- 37.5 hrs per week. 

Future prospects:

You’ll have the potential to be offered a permanent role at the end of the apprenticeship.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Tier 1 Systems Support Engineer Apprentice

London, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020