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Trainee Infrastructure Support Technician

Company: Dynamics Consultants Ltd  

Full Address: 40 Locks Heath Centre, Centre Way, Locks Heath, Southampton, SO31 6DX 

Weekly Hours Worked: Monday to Friday, 9am-5pm with 30 minutes for lunch 

Salary: £12k pa 

Benefits: Contributory pension scheme, free parking, 20 days holidays + Bank Holidays 

1.1. WHY BECOME PART OF THE TEAM AT DYNAMICS CONSULTANTS? 

1.1.1. JOIN A THRIVING INDUSTRY… 

With cutting edge technology such as artificial intelligence (AI), virtual reality (VR), big data,  cybersecurity and cloud computing exploding onto the business software scene, there couldn’t be a  better time to be working at the forefront of the industry. You will not only learn about the new  technologies but become an advocate of them whilst using them as part of your role.  

1.1.2. LEARN AND GROW 

Learn how to use a wide range of tools at a high level, either from internal training or from external  courses. As a growing company, there are many opportunities for growth for hard working achievers.  This is not just a nice idea; we have a structured mentoring scheme and appraisal process for all the  staff, to make sure that we achieve goals together.  

1.1.3. IT’S NOT ALL WORK! 

We also appreciate the importance of a work/life balance and making friends, not just colleagues, so, in  addition to flexible working, we’ll be extending invites to our many social gatherings. Although of late,  our team socials have been restricted to on-line events, such as escape rooms and quizzes, previous  outings have included a trip to Monkey World, bowling, karting, summer BBQs and theatre nights.  

1.2. WHAT DOES THE ROLE ENTAIL?

As an Infrastructure Support Technician, at first you will be working with a colleague (your buddy) who  will assist you in your day to days tasks. As you become more familiar with the role, you will start to  work more independently. You will perform a key function within the Support Department, with specific  focus on the build, support, and maintenance of the underlying infrastructure for both internal systems  and those of our customers. You will assist with the builds and operation of internal and cloud-based  servers, storage and network platforms.  

In addition to the apprenticeship training, extensive on the job training and a training plan will be  provided so that as an Infrastructure Support Technician you will be able to carry out your duties and  responsibilities. The successful candidate will also be supported by the company mentoring and  buddying scheme, with access to training programs and a career development programme to further  develop your skills and plan your future. 

1.2.1. RESPONSIBILITIES 

• Day to day management and support of the internal and Azure IT infrastructure 

• Installation and setup of Microsoft Dynamics NAV/Business Central Middle Tier Application  Servers - both internally and externally for customers 

• Complete server updates, checking RAM allocation levels 

• SQL Server Setup/Admin/Support (on prem and Azure) - including restoring SQL database  backups  

• Troubleshoot and solve a wide variety of technical challenges in customer’s IT networks, at  Server and Network levels, within agreed service levels, often multi-tasking in a fast-paced  environment 

• Managing customer databases 

• Cutting and uploading licenses 

• Supporting internal and customer implementations 

• Applying hotfixes 

• Maintain hardware and inventory 

• Conduct initial troubleshooting/investigation and update Incidents with relevant findings  to resolve issues  

1.2.2. PERSONAL QUALITIES 

The successful candidate should have: 

• Excellent communication skills, both written and verbal

• A keen eye for and attention to detail 

• Positive attitude 

• Good timekeeping 

• Organised 

• Conscientious 

• Ability to multi-task 

• Be able to work as part of a team and independently 

The ideal candidate should have a passion for new technology, a keen interest in IT, enthusiasm for  learning and a desire to provide a professional and customer focussed service. 

1.2.3. SKILLS REQUIRED 

• Good IT Skills 

• Good Office Skills 

• Logical mindset 

• Methodical approach 

1.2.4. QUALIFICATIONS 

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) 

• Educated to A-level or higher

 

Trainee Infrastructure Support Technician

Southampton, UK
Advanced Apprenticeship

Published on 12 Aug 2021

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