Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Last year, we helped 2.6 million people face to face, over the phone, by email and webchat. No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. Using this evidence, we can show government, regulators and businesses how they can make things better for people.