AI Support Apprentice

Radio.co is a platform that helps thousands of broadcasters around the world run their own internet radio stations, from bedroom DJs to national broadcasters. We launched in 2015 and are now proud to support over 4,000 stations globally.

We're a friendly, supportive team based in Manchester, and we’re looking for a curious, motivated apprentice to join us in our Customer Support team.

What you’ll be doing:

You’ll be part of the team that supports our customers — answering questions, solving problems, and making sure people get the most out of our platform. Don’t worry if you haven’t worked in support before, we’ll train you up.

Here’s what your day-to-day might include:

• Helping customers through live chat and email
• Learning how to spot and solve technical problems
• Supporting people in setting up their radio station
• Keeping things organised and updating support resources
• Working with the wider team to improve how we do things

As you grow in confidence, you’ll take on more responsibility, including calls, feedback sessions, and helping shape how we support our users.

Here are some qualities that would help you succeed in the role:

• A genuine interest in tech, media, or radio
• Friendly and clear communication, both written and spoken
• Willingness to ask questions and try new things
• Good attention to detail and a helpful attitude
• Organised and reliable

We’ll provide full training and ongoing support, you just need to bring your curiosity and enthusiasm.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week.

Benefits:

• Full training and mentoring
• A computer and everything you need to do the job
• 28 days’ holiday
• The chance to build real experience with a global tech platform
• A hybrid working setup, with in-person time at our Manchester office at least once per month

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!