Digital Support Apprentice

Established in 2000, RL Engineering is a family run business based in Scotland’s biggest city, Glasgow. RL Engineering are a national supplier of professional engineering services to the industrial and marine sectors with a local presence, providing bespoke quality engineering services to clients in industry.

Rudi is RL Engineering’s mascot who also happens to be a toy poodle!

Overview:

RL Engineering are looking to bring on a Digital Support Apprentice to support with their growing workload. In this role, you will provide essential support, ensuring the smooth operation of our office environment. The ideal candidate will possess strong organisational skills, proficiency in computerised systems and a friendly phone etiquette to assist both clients and colleagues effectively.

Responsibilities:

• First responder to incoming calls from clients and acting as first response for the office email ticketing system on Microsoft Outlook. This will involve triaging phone calls and ticketed emails to the relevant team member.
• Become a “superuser” on Quickbooks – accounts and booking software – to support financial processes including invoices, checking PO’s and ensuring payments are processed in a timely manner to ensure smooth cash flow.
• Maintain and organising the digital filing system on their internal bespoke filing system.
• Inputting and updating client information on Microsoft Excel to ensure all information is up to date before uploading to the internal digital filing system.
• Collaborate and communicate with team members to process documents in a timely manner to ensure workflow.
• Assist with inventory management of office supplies and equipment and ordering supplies online if necessary.

Desirable skills:

• Proficient in using computerised systems.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent data entry skills with attention to detail.
• Strong verbal and written communication skills.
• Ability to work independently as well as part of a team.

Salary: £18,500 per annum.

Working hours: 39 hours per week, Monday to Thursday 8am - 4:30pm, Friday 8am - 1pm.

Benefits:

• 33 days annual leave (including bank holidays).
• On-site parking.
• Half day on Friday.
• Collaborative working environment.
• Opportunity for further development.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!