Digital Support Apprentice

Employer description:

Aalco is a large independent metal stockholder in the UK, specializing in aluminium, stainless steel, copper, brass, and bronze. They offer a wide range of products in various forms, including sheet, plate, tube, bar, and sections, as well as processing services like cutting and finishing.

Overview:

An exciting opportunity has arisen for a Digital Support Apprentice to join their Glasgow site to support their sales team with aftercare. This role has the potential to transition into Sales.

This role will give you the opportunity to continuously expand your knowledge in a supportive and good working environment. This company prides itself on development of young people – they have supported 4 QA apprentices in the past.

Responsibilities:

• Working in collaboration with the Sales team to provide customers with excellent aftercare, you will process orders using BTS (in-house system) to ensure a time and smooth post-sale experience.
• Maintain and accurately update customer records on Sugar CRM in a timely manner, ensuring data integrity and supporting the Sales team with high-quality, up-to-date information to enhance customer engagement and decision-making.
• Regularly export and manage sales data from Focus (in-house system) into Microsoft Excel to maintain accurate and up-to-date sales records for reporting and analysis purposes
• First point of contact for suppliers, proactively managing communication to ensure timely delivery of customer orders. Resolve issues efficiently and triage where necessary. Over time, transition into becoming the primary point of contact for customers, ensuring a seamless service experience from supplier to end user.
• Increasing product knowledge - learning about the features of every product the company sells to offer the best service to customers in future role.

Required skills:

• Excellent communication skills both written and verbal.
• A desire to succeed and progress.
• Ability to work in a fast-paced role, managing your time effectively.
• A good work ethic.
• Great attention to detail.
• A confident and outgoing individual capable of working in a professional environment, liaising with suppliers and potential customers to grow the business.

Salary: £18,000 per annum. 

Working week: Monday to Friday, 8:30 – 5pm. Early finishes on a Friday work on rotation.

Benefits:

• On-going training.
• Supportive working environment.
• Team building and social events.

Future prospects:
Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!